I have this problem when the users use EXPORT AS A PDF from a Crystal Report.
The solution was simple
Grab the Arial and Times Roman Font from a XP Machine put them into a Flash Drive and copy them to the machine you are getting the problem. That will fix it.
What causes this problem? Microsoft update the fonts and they are "not compatible" with CR.
A work around is changing all the Fonts in your report to something else, mmmmm User will not wait for that I will stick with the XP Solution. I can not upload them here but you can send me a email I will send them to you if you need them.
Have a good one
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